Q79 Privacy Policy – Data Protection Commitment Your Personal Data

Q79 is an online casino and sports betting platform operating under a valid international licence. We understand that your trust is our most valuable asset, and that trust begins with full transparency about how we handle your personal information.

This Privacy Policy is designed to clearly explain: what information we collect from you, why we need it, how it is used, who it may be shared with under certain circumstances, and what rights you have over that data. We believe you deserve to know all of this without complicated language.

By registering or continuing to use the q79 platform — whether through the q79.cx website or the q79 mobile app — you are deemed to have read and understood this Privacy Policy. If there is any section you do not understand or do not agree with, please contact our support team before continuing to use the platform.

Q79 only collects information that is genuinely necessary to provide you with a safe, fair, and seamless service. We do not collect irrelevant data. The following are the categories of information we collect:

During registration and KYC, you may also be asked to submit copies of official documents such as your MyKad or passport for identity verification. These documents are processed securely and are not retained longer than necessary.

Every piece of data we collect has a clear purpose. q79 does not use your data for purposes not stated in this Privacy Policy. The following are the primary purposes of data use:

• Account management and security: Verifying your identity during login, detecting suspicious activity, and protecting your account from unauthorized access.
• Financial transaction processing: Verifying deposits, processing withdrawals, and ensuring all financial transactions are conducted securely and accurately.
• Legal and regulatory compliance: Meeting KYC (Know Your Customer), AML (Anti-Money Laundering), and reporting requirements to regulatory bodies when required.
• Gaming service provision: Ensuring a smooth gaming experience, maintaining game records for dispute purposes, and verifying bonus eligibility.
• Account-related communications: Sending important notifications about your account such as transaction confirmations, security alerts, and policy updates.
• Relevant promotions and offers: With your consent, sending information about promotions, new bonuses, and exclusive offers tailored to your gaming habits.
• Platform improvement: Analyzing usage patterns in aggregate (not individually) to improve the interface, performance, and overall experience of the q79 platform.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and reaching out to members who may need assistance or appropriate limits.

Q79 does not use your data to make fully automated decisions that could affect your legal rights without human intervention. Any account closure involving risk assessment will be reviewed by our human compliance team.

Q79 does not sell your personal data to any third party. However, there are limited situations where we need to share certain information to keep the platform functioning properly and to meet our legal obligations:

• Payment service providers: Financial information required to process deposits and withdrawals is shared securely with licensed payment processors bound by strict confidentiality agreements.
• Game software providers: Minimum technical data required to run games is shared with our licensed game providers. These providers may not use that data for any other purpose.
• Identity verification services: Your KYC documents may be processed by a third-party identity verification service that holds internationally recognised security accreditation.
• Law enforcement authorities: q79 will fully comply with any court orders or lawful requests from authorities to disclose user information. In such situations, we will notify you where permitted by law.
• Analytics services: De-identified usage data (containing no personal information) is used with analytics tools to monitor platform performance.

Protecting your personal data is a core technical and operational priority at q79. We continuously invest in security infrastructure to keep your information safe from ever-evolving cyber threats.

Key security measures we implement:

While q79 implements robust security measures, no online system can be guaranteed 100% secure. You also play an important role in your account's security by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to our support team.

The q79 platform uses cookies and similar tracking technologies to enhance the user experience, ensure security, and understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login session verification and security. They cannot be disabled without affecting your ability to use the platform.
• Preference Cookies: Saving your preferences such as preferred language and display theme for a more personalized experience on future visits.
• Analytics Cookies: Helping us understand which pages are visited most frequently, time spent on the platform, and where users encounter difficulties. This data is used in aggregate form without identifying individuals.
• Security Cookies: Used to detect suspicious login attempts, identify automated bots, and protect the platform against cyber attacks.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the q79 platform. For the best experience and optimal security, we recommend allowing all cookies required for platform operation.

As a q79 member, you have the following rights regarding your personal data. q79 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the q79 support team via 24/7 live chat or email. We will respond within 30 days of receiving your request. In complex cases, this period may be extended with prior notice to you.

Q79 does not retain your personal data longer than necessary for the stated purposes. Our retention periods depend on the type of data and applicable legal requirements:

• Active account data: Retained for the duration that your account is active and in use.
• KYC records and identity verification: Retained for a minimum of 5 years after account closure, in line with anti-money laundering legal requirements.
• Financial transaction records: Retained for 7 years after a transaction occurs, fulfilling applicable accounting and tax law requirements.
• Support communication logs: Retained for 2 years for dispute resolution and service quality improvement purposes.
• Analytics and cookie data: De-identified usage data is retained for up to 2 years for trend analysis and platform improvement purposes.

Once the designated retention period has ended, your data will be securely deleted or permanently anonymised so it can no longer be linked to you. This deletion process runs automatically on a schedule set within our system.

Q79 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. We are committed to informing you of any significant changes.

When there are material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page
• Sending email notifications to all registered members at least 7 days before changes take effect
• Displaying clear notices on the q79 platform's main page
• For highly significant changes, re-obtain member consent where required

Continued use of the q79 platform after the effective date of any policy changes constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically. Previous versions of the Privacy Policy may be requested from our support team for reference purposes.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, the q79 privacy team is ready to assist. We take every privacy inquiry seriously and will respond thoroughly within a reasonable timeframe.

• Live Chat: Available 24/7 directly from the q79 platform — the fastest way to get an immediate response
• Privacy Email: [email protected] (text display only)
• Response time: Within 24 hours for general enquiries; within 30 days for formal data rights requests

For issues related to Responsible Gaming, account limits, or self-exclusion, please visit our dedicated page or contact our trained support team. You may also refer to FAQ us for answers to our most frequently asked questions.

We believe your privacy is a fundamental right, not a luxury. Every question and concern you share with us helps q79 become a safer and more trusted platform for all members.