Q79 Terms and Conditions – Rules & Usage Guidelines Platform

In this Terms and Conditions document, the following words and expressions carry the meanings as stated:

• "q79 Platform" refers to the official q79.cx website, the q79 mobile app for Android and iOS, and all services and content provided by q79.
• "User" or "Member" refers to any individual who has registered and holds an active account on the q79 platform.
• "Game" covers all casino games, slots, table games, Live Casino, Sports Betting, and all forms of online entertainment available on the q79 platform.
• "Transaction" refers to deposits, withdrawals, credit transfers, wagering, and all financial activities conducted on the platform.
• "Bonus" refers to free credits, bonus cash, free spins, cashback, and any financial incentives awarded by q79 to its members.

Continued use of the q79 platform after any updates to the terms constitutes acceptance of the updated terms. q79 reserves the right to modify, amend, or replace any part of these Terms and Conditions at any time without prior notice, although we endeavour to inform members of significant changes.

To register and use the q79 platform, you must meet all of the following eligibility requirements without exception:

• You are at least 18 years of age at the time of registration and while using the platform.
• You are an individual acting on your own behalf and not representing any business entity or third party.
• You are not on any list of individuals banned or restricted from using the q79 platform.
• You are not currently enrolled in any self-exclusion program or gambling limit that you previously set for yourself.
• All information you provide during registration is truthful, accurate, and up to date.
• You only have one account only on the q79 platform. Multiple accounts are strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

Q79 reserves the right to request proof of age and identity at any time. If you fail to provide the required proof within the specified timeframe, q79 reserves the right to suspend or close your account and withhold any pending funds until verification is complete.

Creating a q79 account is free and open to all eligible individuals. During registration, you are required to provide accurate information including your full name, email address, phone number, and date of birth.

The KYC (Know Your Customer) process is part of q79's commitment to security and compliance. This process requires you to submit:

• A copy of your Malaysian identity card (MyKad) or valid passport
• Proof of current address (utility bill, bank statement, or official document dated within the last 3 months)
• Any additional documents required by the q79 compliance team

All KYC documents submitted are stored securely using end-to-end encryption and are only accessed by authorised compliance staff. q79 does not share your KYC information with third parties without your consent, except where required by law.

You are responsible for keeping your account password secure and not sharing it with anyone. q79 is not liable for any losses resulting from unauthorized access to your account due to negligence in safeguarding your password.

Q79 accepts deposits via multiple payment methods including local bank transfers, eWallets (Touch 'n Go, GrabPay), and other digital methods listed on the platform. All deposits are processed instantly and available for gaming within minutes.

Deposit requirements:

• The minimum deposit amount is as stated on the q79 platform's deposit page.
• Deposited funds must originate from a bank account or digital wallet registered under the same member's name.
• Q79 does not accept third-party deposits. Any deposit identified as originating from a third party will be returned.

Withdrawal requirements:

• Withdrawals are processed within 15–30 minutes once identity verification and wagering requirements (if bonus-related) have been completed.
• The first withdrawal for each account requires full KYC verification before it can be processed.
• Q79 reserves the right to request additional documents for withdrawals exceeding certain limits as a standard security measure.
• Withdrawals will be credited to the same bank account or eWallet used for the deposit, subject to anti-money laundering policy.

Q79 offers a wide range of bonuses and promotions to its members, including welcome bonuses, reload bonuses, weekly cashback, free spins, and a loyalty programme. All bonuses are subject to the following terms:

• Wagering requirement (rollover): Each bonus carries wagering requirements that must be met before wins derived from the bonus can be withdrawn. These requirements are clearly stated in each promotion's terms.
• Validity period: Bonuses have a limited validity period. Expired bonuses will be automatically removed from your account.
• One bonus at a time: In general, only one active bonus may be used at a time, unless otherwise stated in the relevant promotional terms.
• Eligible games: Not all games contribute equally toward bonus wagering requirements. The contribution percentage for each game category is stated in the promotional terms.
• Betting limits while a bonus is active: While a bonus is active, the maximum wagering limit per round or card hand may be restricted. These limits are stated in the relevant promotional terms.

Q79 reserves the right to withdraw, cancel, or modify any bonus if there is evidence of abuse, fraud, or attempts to manipulate the bonus system. q79's decision in such matters is final.

All games available on the q79 platform use software from licensed providers whose fairness has been verified by independent audit bodies. The Random Number Generator (RNG) used across all casino games is truly random and cannot be manipulated by any party, including q79 itself.

• Game outcomes that have been determined are final and cannot be disputed once the game has concluded.
• Any technical disruptions or disconnections that occur during active gameplay will be resolved in accordance with the relevant game provider's policy.
• The use of automation software, bots, or any tools designed to assist in gameplay is strictly prohibited.
• Collusion between multiple players to manipulate game outcomes (e.g., chip dumping in poker) is a serious violation that may result in account closure and forfeiture of all funds.
• In the event of a dispute, q79's server records shall serve as the definitive proof in determining game outcomes.

The following actions are strictly prohibited on the q79 platform. Violation of any of these prohibitions may result in immediate account closure and forfeiture of all funds:

• Registering more than one account or using another person's account
• Providing false or misleading information during registration or the KYC process
• Using a credit card, bank account, or digital wallet that does not belong to you to make deposits
• Using third-party software, automated bots, or any method to gain an unfair advantage in games
• Attempting to hack, disrupt, or compromise the security of the q79 platform
• Abusing the bonus system through arbitrage techniques, cross-account hedging, or other manipulation methods
• Using the q79 platform for money laundering or financing illegal activities
• Any form of threats, harassment, or inappropriate behaviour directed at the q79 team or other members

Q79 reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any part of these Terms and Conditions
• Suspicious or unusual activity indicating fraud or money laundering
• Failure to verify identity or submit the requested KYC documents
• Upon request by law enforcement or relevant regulatory authorities
• If the account has been inactive for the period specified under q79's inactive account policy

Members may also request to close their own account at any time by contacting the q79 support team. Any remaining balance will be returned once all security checks are completed, provided there are no outstanding bonus wagering requirements.

For members who need a break from playing, q79 offers a temporary account suspension option that can be activated from your account control panel or through the support team.

To the extent permitted by applicable law, q79 is not liable for:

• Any financial losses incurred while playing on the q79 platform that result from legitimate game outcomes
• Service disruptions caused by factors beyond q79's control, including internet outages, third-party server failures, or natural disasters
• Losses resulting from a member's own negligence, such as sharing their password or using a public device
• Any taxes, duties, or charges that may be imposed by relevant authorities in relation to your wins — members are solely responsible for their own tax obligations

Q79 strives to keep the platform running 24/7 without interruption, but cannot guarantee 100% uninterrupted uptime. Any losses arising from anticipated system disruptions will be compensated at q79's discretion.

Q79 reserves the right to amend, modify, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being posted on the platform unless otherwise stated.

For material and significant amendments, q79 will endeavour to notify members via email or in-platform notification at least 7 days before the changes take effect. However, it is your responsibility to review the Terms and Conditions page periodically to ensure you are always aware of the latest terms.

If you have any questions, concerns, or require further clarification on any part of these Terms and Conditions, the q79 team is here to assist you.

You can reach us via 24/7 live chat available on the q79 platform, or through our official email. Our support team, fluent in Malay, will respond to your enquiries as promptly as possible.

• Live Chat Support: Available 24/7 directly on the q79 platform
• Email: [email protected] (display text only)
• Email response time: Within 24 hours on business days

For responsible gaming and self-exclusion enquiries, please visit the page Responsible Gaming us, or contact our trained support team directly for assistance.

For more information on how we handle your personal data, please refer to Privacy Policy q79. If you have other frequently asked questions, the FAQ may already have the answer you are looking for.